telephony.externalCall.finish

// This snippet is an ES module: top-level await requires type="module" or a bundler.
// $b24 is an already-initialized SDK instance (see the SDK "Get started" guide).
import { Text } from '@bitrix24/b24jssdk'
import type { B24Frame, ISODate } from '@bitrix24/b24jssdk'

declare const $b24: B24Frame

// Shape of the payload returned in result (match the "response handling" section of the page)
type ExternalCallFinishResult = {
  ID: number
  CALL_ID: string
  EXTERNAL_CALL_ID: string | null
  PORTAL_USER_ID: number
  PHONE_NUMBER: string
  PORTAL_NUMBER: string
  INCOMING: string
  CALL_DURATION: number
  CALL_START_DATE: ISODate | null
  CALL_STATUS: number
  CALL_VOTE: number
  COST: number
  COST_CURRENCY: string
  CALL_FAILED_CODE: string
  CALL_FAILED_REASON: string
  REST_APP_ID: string
  REST_APP_NAME: string
  CRM_ACTIVITY_ID: number
  COMMENT: string | null
  CRM_ENTITY_TYPE: string
  CRM_ENTITY_ID: number
}

try {
  const response = await $b24.actions.v2.call.make<ExternalCallFinishResult>({
    method: 'telephony.externalCall.finish',
    params: {
      CALL_ID: 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
      USER_ID: 1269,
      DURATION: 95,
      STATUS_CODE: '200',
      VOTE: 5,
      ADD_TO_CHAT: 0,
    },
    requestId: Text.getUuidRfc4122()
  })

  // The payload is available only on a successful response
  if (!response.isSuccess) {
    console.error(response.getErrorMessages().join('; '))
  } else {
    const result = response.getData()!.result
    console.info('Call finished, ID:', result.ID, 'status:', result.CALL_STATUS, 'duration:', result.CALL_DURATION)
  }
} catch (error) {
  // Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
  console.error(error)
}

<!-- Load the SDK (UMD build); it is exposed as the global B24Js -->
<script src="https://unpkg.com/@bitrix24/b24jssdk@1/dist/umd/index.min.js"></script>
<script>
  async function finishExternalCall() {
    try {
      // Initialize the SDK inside a Bitrix24 frame
      const $b24 = await B24Js.initializeB24Frame()

      const response = await $b24.actions.v2.call.make({
        method: 'telephony.externalCall.finish',
        params: {
          CALL_ID: 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
          USER_ID: 1269,
          DURATION: 95,
          STATUS_CODE: '200',
          VOTE: 5,
          ADD_TO_CHAT: 0,
        },
        requestId: B24Js.Text.getUuidRfc4122()
      })

      // The payload is available only on a successful response
      if (!response.isSuccess) {
        console.error(response.getErrorMessages().join('; '))
        return
      }

      const result = response.getData().result
      console.info('Call finished, ID:', result.ID, 'status:', result.CALL_STATUS, 'duration:', result.CALL_DURATION)
    } catch (error) {
      // Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
      console.error(error)
    }
  }

  document.addEventListener('DOMContentLoaded', finishExternalCall)
</script>

from b24pysdk.errors import BitrixAPIError, BitrixSDKException

try:
    bitrix_response = client.telephony.external_call.finish(
        call_id="externalCall.716f1cb73def9700a23842adf9c4c568.1773130779",
        user_id=1269,
        duration=95,
        status_code="200",
        vote=5,
        add_to_chat=0,
    ).response
    result = bitrix_response.result
    print(result)
except BitrixAPIError as error:
    print(
        "Ошибка Bitrix API",
        f"error: {error.error}",
        f"error_description: {error.error_description}",
        sep="\n",
    )
except BitrixSDKException as error:
    print(f"Ошибка Bitrix SDK: {error.message}")
except Exception as error:
    print(f"Непредвиденная ошибка: {error}")

try {
    $response = $b24Service
        ->core
        ->call(
            'telephony.externalCall.finish',
            [
                'CALL_ID' => 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
                'USER_ID' => 1269,
                'DURATION' => 95,
                'STATUS_CODE' => '200',
                'VOTE' => 5,
                'ADD_TO_CHAT' => 0
            ]
        );

    $result = $response
        ->getResponseData()
        ->getResult();

    echo 'Success: ' . print_r($result, true);
    processData($result);

} catch (Throwable $e) {
    error_log($e->getMessage());
    echo 'Error finishing call: ' . $e->getMessage();
}

BX24.callMethod(
    "telephony.externalCall.finish",
    {
        CALL_ID: 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
        USER_ID: 1269,
        DURATION: 95,
        STATUS_CODE: '200',
        VOTE: 5,
        ADD_TO_CHAT: 0
    },
    function(result)
    {
        if (result.error())
        {
            console.error(result.error(), result.error_description());
        }
        else
        {
            console.log(result.data());
        }
    }
);

require_once('crest.php');

$result = CRest::call(
    'telephony.externalCall.finish',
    [
        'CALL_ID' => 'externalCall.716f1cb73def9700a23842adf9c4c568.1773130779',
        'USER_ID' => 1269,
        'DURATION' => 95,
        'STATUS_CODE' => '200',
        'VOTE' => 5,
        'ADD_TO_CHAT' => 0
    ]
);

echo '<PRE>';
print_r($result);
echo '</PRE>';

// client и ctx уже созданы — см. раздел «SDK для Go»
res, err := client.Core().Call(ctx, "telephony.externalCall.finish", b24.Params{
	"CALL_ID":     "externalCall.716f1cb73def9700a23842adf9c4c568.1773130779",
	"USER_ID":     1269,
	"DURATION":    95,
	"STATUS_CODE": "200",
	"VOTE":        5,
	"ADD_TO_CHAT": 0,
})
if err != nil {
	return fmt.Errorf("telephony.externalCall.finish: %w", err)
}

var item struct {
	CallID       string `json:"CALL_ID"`
	PortalUserID b24.ID `json:"PORTAL_USER_ID"`
	PhoneNumber  string `json:"PHONE_NUMBER"`
	PortalNumber string `json:"PORTAL_NUMBER"`
	Incoming     string `json:"INCOMING"`
	CallDuration int    `json:"CALL_DURATION"`
}
if err := json.Unmarshal(res.Result, &item); err != nil {
	return fmt.Errorf("разбор ответа: %w", err)
}
fmt.Println(item.CallID, item.PortalUserID)