imopenlines.config.update — метод REST API Битрикс24

Описание

Метод imopenlines.config.update изменяет открытую линию.

Параметры

CONFIG_ID integer обязательный

Идентификатор открытой линии.

Получить идентификатор открытой линии можно при создании открытой линии или методом получения списка открытых линий

PARAMS object необязательный

Объект с настройками для обновления. Набор полей соответствует параметру PARAMS метода imopenlines.config.add

Примеры запроса

curl -X POST \
  -H "Content-Type: application/json" \
  -H "Accept: application/json" \
  -d '{
    "CONFIG_ID": 15,
    "PARAMS": {
      "LINE_NAME": "Линия поддержки интернет-магазина (VIP)",
      "QUEUE": [
        {
          "ENTITY_TYPE": "user",
          "ENTITY_ID": "1"
        },
        {
          "ENTITY_TYPE": "user",
          "ENTITY_ID": "15"
        },
        {
          "ENTITY_TYPE": "user",
          "ENTITY_ID": "23"
        }
      ],
      "QUEUE_TYPE": "strictly",
      "QUEUE_TIME": 45,
      "NO_ANSWER_TIME": 120,
      "WELCOME_MESSAGE": "Y",
      "WELCOME_MESSAGE_TEXT": "Здравствуйте! Ответим в течение пары минут",
      "WORKTIME_ENABLE": "Y",
      "WORKTIME_FROM": "09:00",
      "WORKTIME_TO": "21:00",
      "WORKTIME_TIMEZONE": "Europe/Kaliningrad"
    }
  }' \
  https://**put_your_bitrix24_address**/rest/**put_your_user_id_here**/**put_your_webhook_here**/imopenlines.config.update

curl -X POST \
  -H "Content-Type: application/json" \
  -H "Accept: application/json" \
  -d '{
    "CONFIG_ID": 15,
    "PARAMS": {
      "LINE_NAME": "Линия поддержки интернет-магазина (VIP)",
      "QUEUE": [
        {
          "ENTITY_TYPE": "user",
          "ENTITY_ID": "1"
        },
        {
          "ENTITY_TYPE": "user",
          "ENTITY_ID": "15"
        },
        {
          "ENTITY_TYPE": "user",
          "ENTITY_ID": "23"
        }
      ],
      "QUEUE_TYPE": "strictly",
      "QUEUE_TIME": 45,
      "NO_ANSWER_TIME": 120,
      "WELCOME_MESSAGE": "Y",
      "WELCOME_MESSAGE_TEXT": "Здравствуйте! Ответим в течение пары минут",
      "WORKTIME_ENABLE": "Y",
      "WORKTIME_FROM": "09:00",
      "WORKTIME_TO": "21:00",
      "WORKTIME_TIMEZONE": "Europe/Kaliningrad"
    },
    "auth": "**put_access_token_here**"
  }' \
  https://**put_your_bitrix24_address**/rest/imopenlines.config.update

// This snippet is an ES module: top-level await requires type="module" or a bundler.
// $b24 is an already-initialized SDK instance (see the SDK "Get started" guide).
import { Text } from '@bitrix24/b24jssdk'
import type { B24Frame } from '@bitrix24/b24jssdk'

declare const $b24: B24Frame

try {
  const response = await $b24.actions.v2.call.make<boolean>({
    method: 'imopenlines.config.update',
    params: {
      CONFIG_ID: 15,
      PARAMS: {
        LINE_NAME: 'Online Store Support Line (VIP)',
        QUEUE: [
          {
            ENTITY_TYPE: 'user',
            ENTITY_ID: '1',
          },
          {
            ENTITY_TYPE: 'user',
            ENTITY_ID: '15',
          },
          {
            ENTITY_TYPE: 'user',
            ENTITY_ID: '23',
          },
        ],
        QUEUE_TYPE: 'strictly',
        QUEUE_TIME: 45,
        NO_ANSWER_TIME: 120,
        WELCOME_MESSAGE: 'Y',
        WELCOME_MESSAGE_TEXT: 'Hello! We will reply in a couple of minutes',
        WORKTIME_ENABLE: 'Y',
        WORKTIME_FROM: '09:00',
        WORKTIME_TO: '21:00',
        WORKTIME_TIMEZONE: 'Europe/Kaliningrad',
      },
    },
    requestId: Text.getUuidRfc4122()
  })

  // The payload is available only on a successful response
  if (!response.isSuccess) {
    console.error(response.getErrorMessages().join('; '))
  } else {
    const result = response.getData()!.result
    console.info('Open line updated:', result)
  }
} catch (error) {
  // Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
  console.error(error)
}

<!-- Load the SDK (UMD build); it is exposed as the global B24Js -->
<script src="https://unpkg.com/@bitrix24/b24jssdk@1/dist/umd/index.min.js"></script>
<script>
  async function updateOpenLine() {
    try {
      // Initialize the SDK inside a Bitrix24 frame
      const $b24 = await B24Js.initializeB24Frame()

      const response = await $b24.actions.v2.call.make({
        method: 'imopenlines.config.update',
        params: {
          CONFIG_ID: 15,
          PARAMS: {
            LINE_NAME: 'Online Store Support Line (VIP)',
            QUEUE: [
              {
                ENTITY_TYPE: 'user',
                ENTITY_ID: '1',
              },
              {
                ENTITY_TYPE: 'user',
                ENTITY_ID: '15',
              },
              {
                ENTITY_TYPE: 'user',
                ENTITY_ID: '23',
              },
            ],
            QUEUE_TYPE: 'strictly',
            QUEUE_TIME: 45,
            NO_ANSWER_TIME: 120,
            WELCOME_MESSAGE: 'Y',
            WELCOME_MESSAGE_TEXT: 'Hello! We will reply in a couple of minutes',
            WORKTIME_ENABLE: 'Y',
            WORKTIME_FROM: '09:00',
            WORKTIME_TO: '21:00',
            WORKTIME_TIMEZONE: 'Europe/Kaliningrad',
          },
        },
        requestId: B24Js.Text.getUuidRfc4122()
      })

      // The payload is available only on a successful response
      if (!response.isSuccess) {
        console.error(response.getErrorMessages().join('; '))
        return
      }

      const result = response.getData().result
      console.info('Open line updated:', result)
    } catch (error) {
      // Thrown on transport or SDK failures (AjaxError, SdkError, etc.)
      console.error(error)
    }
  }

  document.addEventListener('DOMContentLoaded', updateOpenLine)
</script>

from b24pysdk.errors import BitrixAPIError, BitrixSDKException

try:
    bitrix_response = client.imopenlines.config.update(
        config_id=15,
        params={
            "LINE_NAME": "Online Store Support Line (VIP)",
            "QUEUE": [
                {
                    "ENTITY_TYPE": "user",
                    "ENTITY_ID": "1",
                },
                {
                    "ENTITY_TYPE": "user",
                    "ENTITY_ID": "15",
                },
                {
                    "ENTITY_TYPE": "user",
                    "ENTITY_ID": "23",
                },
            ],
            "QUEUE_TYPE": "strictly",
            "QUEUE_TIME": 45,
            "NO_ANSWER_TIME": 120,
            "WELCOME_MESSAGE": "Y",
            "WELCOME_MESSAGE_TEXT": "Hello! We will reply in a couple of minutes",
            "WORKTIME_ENABLE": "Y",
            "WORKTIME_FROM": "09:00",
            "WORKTIME_TO": "21:00",
            "WORKTIME_TIMEZONE": "Europe/Kaliningrad",
        },
    ).response
    result = bitrix_response.result
    print(result)
except BitrixAPIError as error:
    print(
        "Ошибка Bitrix API",
        f"error: {error.error}",
        f"error_description: {error.error_description}",
        sep="\n",
    )
except BitrixSDKException as error:
    print(f"Ошибка Bitrix SDK: {error.message}")
except Exception as error:
    print(f"Непредвиденная ошибка: {error}")

try {
    $response = $b24Service
        ->core
        ->call(
            'imopenlines.config.update',
            [
                'CONFIG_ID' => 15,
                'PARAMS' => [
                    'LINE_NAME' => 'Линия поддержки интернет-магазина (VIP)',
                    'QUEUE' => [
                        [
                            'ENTITY_TYPE' => 'user',
                            'ENTITY_ID' => '1',
                        ],
                        [
                            'ENTITY_TYPE' => 'user',
                            'ENTITY_ID' => '15',
                        ],
                        [
                            'ENTITY_TYPE' => 'user',
                            'ENTITY_ID' => '23',
                        ],
                    ],
                    'QUEUE_TYPE' => 'strictly',
                    'QUEUE_TIME' => 45,
                    'NO_ANSWER_TIME' => 120,
                    'WELCOME_MESSAGE' => 'Y',
                    'WELCOME_MESSAGE_TEXT' => 'Здравствуйте! Ответим в течение пары минут',
                    'WORKTIME_ENABLE' => 'Y',
                    'WORKTIME_FROM' => '09:00',
                    'WORKTIME_TO' => '21:00',
                    'WORKTIME_TIMEZONE' => 'Europe/Kaliningrad',
                ],
            ]
        );

    $result = $response
        ->getResponseData()
        ->getResult();

    print_r($result);
} catch (Throwable $e) {
    echo $e->getMessage();
}

BX24.callMethod(
    'imopenlines.config.update',
    {
        CONFIG_ID: 15,
        PARAMS: {
            LINE_NAME: 'Линия поддержки интернет-магазина (VIP)',
            QUEUE: [
                {
                    ENTITY_TYPE: 'user',
                    ENTITY_ID: '1'
                },
                {
                    ENTITY_TYPE: 'user',
                    ENTITY_ID: '15'
                },
                {
                    ENTITY_TYPE: 'user',
                    ENTITY_ID: '23'
                }
            ],
            QUEUE_TYPE: 'strictly',
            QUEUE_TIME: 45,
            NO_ANSWER_TIME: 120,
            WELCOME_MESSAGE: 'Y',
            WELCOME_MESSAGE_TEXT: 'Здравствуйте! Ответим в течение пары минут',
            WORKTIME_ENABLE: 'Y',
            WORKTIME_FROM: '09:00',
            WORKTIME_TO: '21:00',
            WORKTIME_TIMEZONE: 'Europe/Kaliningrad'
        }
    },
    function(result)
    {
        if (result.error())
        {
            console.error(result.error());
        }
        else
        {
            console.log(result.data());
        }
    }
);

require_once('crest.php');

$result = CRest::call(
    'imopenlines.config.update',
    [
        'CONFIG_ID' => 15,
        'PARAMS' => [
            'LINE_NAME' => 'Линия поддержки интернет-магазина (VIP)',
            'QUEUE' => [
                [
                    'ENTITY_TYPE' => 'user',
                    'ENTITY_ID' => '1',
                ],
                [
                    'ENTITY_TYPE' => 'user',
                    'ENTITY_ID' => '15',
                ],
                [
                    'ENTITY_TYPE' => 'user',
                    'ENTITY_ID' => '23',
                ],
            ],
            'QUEUE_TYPE' => 'strictly',
            'QUEUE_TIME' => 45,
            'NO_ANSWER_TIME' => 120,
            'WELCOME_MESSAGE' => 'Y',
            'WELCOME_MESSAGE_TEXT' => 'Здравствуйте! Ответим в течение пары минут',
            'WORKTIME_ENABLE' => 'Y',
            'WORKTIME_FROM' => '09:00',
            'WORKTIME_TO' => '21:00',
            'WORKTIME_TIMEZONE' => 'Europe/Kaliningrad',
        ],
    ]
);

print_r($result);

// client и ctx уже созданы — см. раздел «SDK для Go»
res, err := client.Core().Call(ctx, "imopenlines.config.update", b24.Params{
	"CONFIG_ID": 15,
	"PARAMS": b24.Params{
		"LINE_NAME": "Линия поддержки интернет-магазина (VIP)",
		"QUEUE": []b24.Params{
			{
				"ENTITY_TYPE": "user",
				"ENTITY_ID":   "1",
			},
			{
				"ENTITY_TYPE": "user",
				"ENTITY_ID":   "15",
			},
			{
				"ENTITY_TYPE": "user",
				"ENTITY_ID":   "23",
			},
		},
		"QUEUE_TYPE":           "strictly",
		"QUEUE_TIME":           45,
		"NO_ANSWER_TIME":       120,
		"WELCOME_MESSAGE":      "Y",
		"WELCOME_MESSAGE_TEXT": "Здравствуйте! Ответим в течение пары минут",
		"WORKTIME_ENABLE":      "Y",
		"WORKTIME_FROM":        "09:00",
		"WORKTIME_TO":          "21:00",
		"WORKTIME_TIMEZONE":    "Europe/Kaliningrad",
	},
})
if err != nil {
	return fmt.Errorf("imopenlines.config.update: %w", err)
}

var ok bool
if err := json.Unmarshal(res.Result, &ok); err != nil {
	return fmt.Errorf("разбор ответа: %w", err)
}
fmt.Println("выполнено:", ok)

Ответ

HTTP-статус: 200

{
    "result": true,
    "time": {
        "start": 1773667094,
        "finish": 1773667094.239236,
        "duration": 0.23923611640930176,
        "processing": 0,
        "date_start": "2026-03-16T16:18:14+03:00",
        "date_finish": "2026-03-16T16:18:14+03:00",
        "operating_reset_at": 1773667694,
        "operating": 0
    }
}

Возвращаемые данные

result boolean

Возвращает:
- true — если линия успешно обновлена
- false — если линия с указанным CONFIG_ID не существует

time time

Информация о времени выполнения запроса

Обработка ошибок

HTTP-статус: 400

{
    "error": "CONFIG_ID_EMPTY",
    "error_description": "Config ID can't be empty"
}

Код	Описание	Значение
`400`	`CONFIG_ID_EMPTY`	Config ID can't be empty
`403`	`CONFIG_WRONG_USER_PERMISSION`	Permission denied